Before Creating Your Support Case

Please use the resources below to see if your question can be quickly answered.  

For a quicker response to your support ticket please be sure to include as much information about your request as possible (dates, times, frequency, recent changes etc...).  The more information the better.

More of a visual learner? View our how-to videos.

If you already have an account, please have your account number available before creating your ticket.

 

  • Sales
  • Technical
  • Billing
  • Other
Fill out my online form.
Fill out my online form.
Fill out my online form.
Fill out my online form.

Current Network Status

We are constantly monitoring and improving our network. We want to keep you in the loop about any planned upgrades, maintenance, outages or any unexpected events that could possibly affect your services here at IPComms.

No network issues to report at this time.

 

Historical Network Affecting Issues.

 

09/28/2021 11:31EDT:  - Incident resolved: After observing continued network stability, we consider this incident resolved. Teams will continue to monitor our network. Should additional updates be needed, they will be posted here.

09/28/2021 10:05EDT:  - An upstream provider is actively investigating an incident impacting voice calls with intermittent service disruptions.

09/27/2021 15:30 EDT -  Our upstream provider has updated us with the following status as of Sep 27, 20:03 EDT. "After continued network stability. This incident is considered resolved."

09/27/2021 15:30 EDT - An upstream providers is currently experiencing a DDoS attack and their numbers may experience intermittent service issues (dead air, one-way audio, or DTMF issues) until the problem is resolved. We are currently monitoring the situation and will provide further updates as soon as they become available.

There are no upcoming scheduled maintenance alerts to report at this time.

If you are experiencing technical difficulties, please open an online support ticket. Alternatively, you can contact our technical support department directly: Regular Hours of Support: 10:00 AM to 7:00 PM (EST). Emergency technical support is available 24 hours a day, 7 days per week: Toll-Free 1-800-588-2350 or Direct 1-678-460-1475

 



Previous Notifications

 

1/30/2018 12:00 PM EST: Canada origination issue reported

An issue was reported with inbound calling on one of our Canadian LEC networks. The issue was pinpointed to an SS7 network being saturated by another LEC. The issue was rectified as of approximately 14:00 EST with the SS7 signaling being mitigated and the switch returning to normal operation.  

 

9/12/2011 10:05 AM: Inclimate Weather Alert: USA Southeast Region

As states, counties, and municipalities recover from the effects of hurricane Irma and Harvey, many customers are still without power, the Internet or having facility difficulties. IPComms' network within the Southeast region of the United States remains unaffected. However, customers in these areas may experience service interruptions due to local issues. Keep in mind, if you are experiencing outages due to local network or power issues, you still have the option to set up automatic call-forwarding service on your account to a backup location. In addition, you can set up a single or multiple hotline number(s) for employees, their families, customers, and partners so they all know about your business situation and emergency plans.

 

9/11/2017 10:05 AM: Inclimate Weather Alert: Metro Atlanta Region

The National Weather Service has issued a Tropical Storm Warning for the Atlanta region beginning Monday morning, 09/11/2017, lasting into Tuesday. We continue to monitor the track of the storm and potential impact to our services. Our Atlanta data center remains fully operational and has implemented its standard emergency response procedures to ensure service available and appropriate coverage during this event. Additional notifications will be provided as the forecast is updated or should conditions change.

 

9/10/2017 12:30 AM: Inclimate Weather Alert:  Affecting most of the state of Florida (USA).

While IPComms network is currently functioning and not experiencing any outages,  many customers in the state of Florida are experiencing network and power issues due to Hurricane Irma.  Customer's in the affected areas may experience intermittent service connectivity due to their local ISP utility provider.  Consider redirecting calls to alternative business locations during this emergency by using Call Forwarding, or Automatic Fail-over.  If you require assistance, please contact IPComms technical support.

Tuesday, 14 August 2015

Service Outage Reported: (Resolved)

10/15/2015 5:02PM ET: Network/Power related issue has been resolved.

10/15/2015 4:40PM ET: Power disruption at our Atlanta voice network facility. Affected customers will experience intermittent service outages during fail-over process.

Friday, 22 August 2014

Service Outage Reported: (Resolved)

8/22/2014 4:03PM ET: Network issue has been resolved.

8/22/2014 3:45PM ET: IPComms is currently experiencing an unscheduled service outage that is affecting most customers connecting to trunking.ipcomms.net servers. We are working to resolve the issue as quickly as possible. Currently there is no estimated time of repair. Updates will be provided as more information is available.

Saturday, 9 August 2014

Service Outage Reported: (Resolved)

8/9/2014 5:19PM ET: Network issue has been resolved.

8/9/2014 4:44PM ET: Partial network recovery: Network issue has been identified, and is currently being resolved. Some network endpoints may be working at this point, while others are still in-work.

8/9/2014 4:20PM ET: IPComms is currently experiencing an unscheduled service outage that is affecting most SIP Trunking customers. We are working to resolve the issue as quickly as possible.

Wednesday, 16 July 2014

Scheduled Maintenance: (Completed)

7/16/2014 11:15PM ET: Scheduled maintenance related to MyOffice PBX (Hosted PBX Service) - Completed Successfully.

7/16/2014 11:15PM ET: Scheduled maintenance related to MyOffice PBX (Hosted PBX Service) - No service interruptions expected.

Our upstream provider has updated us with the following status as of Sep 27, 20:03 EDT.

 

-After continued network stability. We consider this incident resolved.