Advanced and Affordable
Business PBX FEATURES
IPComms hosted pbx solutions offer rich and flexible business phone features that are often associated with large, high end (and high cost) corporate phone systems. The list below includes a sample of the business phone system features available with our hosted PBX service offering.
If you have any questions about our features or about our products, just give us a call at 1-800-588-2350 and we’ll be happy to help you.
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Call Forwarding
Forward to another extension or to any phone number.
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Ring Groups
Ring groups/Hunt Groups allow calls to be delivered to a group of employees that share a similar office function.
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REMOTE OFFICE
Phones can register from any/multiple georgraphic locations that is IP accessible.
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Call Routing
Deliver calls to different locations based on the caller id received or other call information.
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Music-On-Hold
Upload custom music or sales message via any wav or mp3 file.
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CALL BLOCKING
Allows users to create a list of phone numbers to block or forward directly to voicemail.
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CONTACT MANAGER
Manage your contacts. Import contacts from Outlook CSV files.
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DO-NOT-DISTURB
Do not disturb sends calls directly to voicemail.
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CALL TRANSFER
Forward to another extension or to any phone number (Announced & Blind Transfer).
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CALL WAITING
Caller is able to place an existing call call on hold while answering a second call.
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NUMBER PORTING
Keep your existing phone number. Transfer your existing number to IPComms.
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Free Local & Long Distance
Make free local and long-distance outbound phone calls throughout the United States & Canada*.
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Auto Attendant
A voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist.
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CONFERENCE BRIDGE
Call conferencing allows groups of people to participate in single phone call simultaneously from their own phone.
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Fax-to-Email
Provides the ability to receive incoming faxes as email.
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Dial-by-Name
Dial-by-name allows an incoming caller to to find extension numbers on the system by searching for an employee name.
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Hot Desking
Allows workers to work from any desk, rather than having specific desk assignments.
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TIME-OF-DAY ROUTING
Create call routing rules based on time-of-day or day-of-week. Direct after hours calls to announcements or third shift staff cell phones.
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Call Parking
Put a call on hold at one phone and continue from any other phone.
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ROUTE BY CALLER ID
Incoming calls can be routed based on the destination number, Caller ID, and other factors.
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Professional Voice Recordings
Get script consultation, voice talent, licensed music and studio production.
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Greetings
Personalize your system with custom messages, directions, music and greetings.
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Global Numbers
Let customers in other countries dial a local number to reach your business.
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International Calling
Low cost, quality driven international calling rates for your business.
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Eavesdropping
Eavesdropping gives privileged users the ability to listen-in (eaves drop) on a call and the option to barge in on the call.
CALL RECORDING
Record inbound and outbound calls. Listen to past call recordings at any time. Helps with quality assurance and compliance monitoring.
QUEUES
Place inbound calls on hold and in line (queued). When agents become available, queued calls are forwarded to their phone.
Call Monitoring
Call monitoring enables admins to view which extensions are currently on an active call (i.e. View Active Extensions).
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Call Broadcasting
Create a recording and create a list of phone numbers or groups to call. The system automatically calls the list and plays the recording.
Direct Agent Routing
Agents can provide a direct phone number to a customer allowing them close sales and resolve support tickets more quickly.
Reporting
View, analyze and evaluate the productivity and performance of your call center and agents.
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Your Satisfaction Is Our Priority!
If you are unsatisfied with your IP Communications service for any reason, in the first 30 days after signing up , you can cancel and we will give you a full refund, minus any usage fees. All we ask is that you call customer support to obtain a cancellation form and return it before the 30-day period has expired.
Plans | Price Matching | FAQ | Terms of Service | Reasonable Use Policy | Privacy | 911/Emergency | Contact Us
*E911 service operates differently than traditional 911. See Emergency Calling - 911 for important details and restrictions. All rates listed are per minute and in US Dollars. Rates are subject to change without notice. Rates & service applicable to calls made from SIP URIs. International calling may require service approval before activation. IPComms does not guarantee service quality for any service delivered via the public Internet. All outbound (long-distance) calling plans and Toll-Free inbound (800 origination) services exclude Alaska and the Yukon Territories. Unlimited calling and other services for all IPComms plans are based on normal business use by a single typical business. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, the average length of call, calling patterns, minutes used and other factors. All services are subject to our Reasonable Use Policy and Terms of Service. All prices exclude applicable taxes and fees.