Auto Attendant

Auto Attendant allows your calls to be answered automatically and routed to the appropriate person or group.

Professionalism & Consistency

Auto Attendant is a flexible and powerful feature that serves as a ‘virtual receptionist’ for incoming callers. Using our Auto Attendant enforces your businesses rules for handling incoming calls.  It also provides a higher level of consistency to your customer's experience when interacting with your business and delivers that same level of quality to all callers flawlessly, regardless of time, day or volume of calls.

How Auto Attendants Work:

• When callers dial into your business, they’re presented with a custom main greeting. This greeting can be personally recorded by a member of your staff or professionally recorded by one of our voice-over partners.

• The caller is then presented with options that allow them to reach the appropriate person, department, or extension based on their selections.

• Once the caller makes their selections, they are placed on hold. While waiting, callers are presented with on-hold music, product information or even answers to frequently asked questions.

• While on hold, the system delivers the call to the employee or group of employees best suited to handle the caller's request.  

Time of Day Routing

MyOffice PBX Auto Attendants can manage the routing of your incoming calls differently based on the time of the day, holiday schedules or any other event that might impact your business operations. For example, you might have one auto attendant during business hours that provides options to reach customer service, billing or technical support, while, after business hours, you have another auto attendant that offers voicemail or recorded product information. You can even choose to route emergency calls to the cell phone or home phone of the employee responsible for handling after-hours callers.

Custom Voice Prompts for Branding & Sales Promotions

howitworksThe heart of any business marketing strategy is "branding".  As a business, you know that creating a solid and consistent marketing strategy is everything. An auto attendant is typically your first chance to deliver your company's "pitch" to prospective clients.  With custom greetings, on-hold music, and message-only extensions, you can take the opportunity to explain your product or service to clients while you have their full, undivided attention.

Online talent resources, like, make it fast and inexpensive to hire professional voice talent to produce creative, quality custom voice prompts. Custom recordings can also be updated continuously to help drive sales and promote new products.


  • Answer multiple phone lines, and transfer calls to the appropriate department or employee 
  • Present callers with a menu of options to choose from (including submenus, if needed)
  • Transfer callers directly to a voice mailbox
  • Play pre-recorded answers to frequently asked questions
  • Play different greetings and offer different sets of options based on time-of-day, day-of-week, or holidays
  • Route calls to mobile phones or cell phones of remote workers


Q. Can I use my own recordings for voice prompts?
A. Yes, you can upload your own voice prompts to customize your auto attendant for your business. 

Q. Can I schedule what time an auto attendant is active on a particular day?
A. Yes, you can define what time frames are active for each day. 

Q. Can I have more than one auto attendant?
A. Yes, you can create multiple auto attendants each with their own options.


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Please remember that 911 lines are reserved for emergency calls only.  Here are some reasons you might call 911:

  1. To report a crime in progress, 
  2. To report a fire
  3. To request medical assistance or to request an ambulance. 

A monthly fee of $2.00 applies for most all business and call center service types that require 911 service activation. The 911 cost recovery fee is charged per 911/e911 registered location/phone number on your account. IPComms is required to provide 911 service by the Federal Government and this is an IPComms imposed fee to recover costs associated with providing this capability.

The $2.00 monthly fee will be added to every account that requires 911 service activation.  Including the following:

  • Unlimited Inbound Trunks
  • Unlimited 2-Way Trunks
  • Unlimited Inbound Call Center Trunks
  • Unlimited 2-Way Call Center Trunks

If you have any questions regarding e911, please contact us at +1.678.460.1475

Emergency information is not automatically associated with your physical address; this is something that you must manually keep updated in our system. Therefore, if you move your analog telephone adapter (ATA), you must update your account or 911 emergency operators will receive the wrong information when you call.

To update your emergency information, log into your IPComms account and make the necessary changes to your address.

Please note that 911 service may not be available depending on where you travel to, or it might not be be able to receive your 911 information automatically.

In order to provide 911 service, we need to know exactly where you are located:

  1. Login to your account
  2. Go to the 911 address page
  3. Make the necessary changes and then click save.

VoIP is totally dependent on your broadband connectivity.  Therefore, if the power goes out, the equipment that supplies your broadband internet connection stops working.  This also means that your VoIP phone service will not be functional, including your ability to dial 911.

Here are some things you can do to make sure you have access to 911 when you need it:

  • Purchase and install an Uninterruptible Power Supply (UPS). This device stores backup battery power that your broadband devices can use if the power goes out. There is a limit to how long the backup power will last, so keep that in mind when choosing a UPS.
  • Use your land-line to call 911. If you have a secondary phone line from your local phone company, you can use that to call 911, even if the power is out. 
  • Your cell phone can also be used to call 911 in an emergency. 

Dialing 911 for a non-emergency reason, such as attempting to test your 911, may be a punishable offence in some places. Check with your local and state law enforcement officials for regional guidelines in your area.

PSAP stands for Public Safety Answering Point.  When a 911 call is placed it is routed to an operater who either automatically receives the caller's location and callback info, or requests it from the person who called. Then, they alert the appropriate emergency response team (fire, police, or ambulance) and stay on the line until help arrives. PSAPs are controlled at the city or county level.

To reach 911 services from your VoIP phone:

  1. Pick up phone
  2. Dial 911

Your account includes E911 service. E911, or enhanced 911, is a location technology system that assists emergency workers in determining the caller’s location.  Be aware that not all PSAPs are able to accept enhanced 911 information (E911). If this is the case for your PSAP, only some of your information will be passed along to the emergency operator. You may have to tell the operator your location or call back number. 

E911, or enhanced 911, is a location technology system that assists emergency workers in determining the caller’s location.  However, not all PSAPs are able to accept enhanced 911 information (E911). If this is the case for your PSAP, only some of your information will be passed along to the emergency operator. You may have to tell the operator your location or call back number. 

Yes. IPComms provides service to virtually any location worldwide.

However, U.S. export and embargo regulations restricts IPComms from providing service to users in certain countries.  Please refer to the US State Department website for details.