So, what is MyOffice PBX?
MyOffice PBX is Your Business Phone System In The Cloud!
MyOffice PBX is a "Cloud-based" business phone system. We deliver all of the features and calling services you would expect from a big-business system via the cloud - at a fraction of the price. Learn more.
...and how does MyOffice PBX work?
No complex hardware to install - no technical expertise required
Just purchase our plug-n-call ready phones or bring your own phones and connect them to your existing internet router. Use our online control panel to easily set up and customize your new office phone system. You'll be up and running in minutes.
Ok, but what do I need?
All you need are phones and high-speed Internet.
Use your own VoIP phones or purchase phones directly from us. If you choose to purchase phones directly from MyOffice PBX, they'll arrive plug-n-call ready.
Just connect them to your Internet router, they'll automatically connect, and you'll be ready to go.
Frequently Asked Questions
Yes! We can port (transfer) your existing phone numbers to our network. In addition, we can provide you with a temporary phone number while your number is being moved.
Number transfers may take up to 30 days to complete. Generally faster, but the exact length of time will depend on the service provider we are porting the number from. We will work with you to complete the necessary paperwork and then submit the request.
Upon signup, you are emailed your account activation email which will have the URL, Username and Password needed to access your PBX control panel. If you can't locate this information, please call us at 1-800-588-2350 and we will help retrieve it for you.
Yes! MyOffice PBX can be used regardless of what country you're located in. There are a few exceptions and certain limitations regarding its usage and what service may or may not be available based on your location. Contact an IPComms representative for more information.
Yes. MyOffice PBX is available anywhere in the USA & Canada. We provide local phone numbers for over 90% of the USA as well as many locations in Canada.
MyOffice PBX removes the need for on-site equipment and hardware by hosting that functionality in the cloud. Basically we host your phone system and manage the call control and features in our data center. By doing this, we can offer you an a complete phone system that is always current with the latest features, available instantly upon online signup, and is properly secured and constantly maintained by us.
Yes. We sell most phones from most of the top VoIP hardware vendors such as Polycom, Cisco, Yealink, Grandstream, and many others. You can view our phones on our VoIP phones page. If you don't see the phone you are looking for, give us a call. It's likely that we can get it for you.
When you transfer phone services to MyOffice PBX, you won't have to leave your old number behind. You can bring your phone number to us using a process called local number portability.
MyOffice PBX will work with most broadband internet services (Cable, DSL, T1, WiFi etc...).
In order to ensure the highest level of voice quality, we recommend that an additional 90 Kbps of internet bandwidth (per active call) be allocated above your current data consumption.
Here is an online broadband speed test to assist you in determining your actual data speeds.
Yes, emergency 911 calls over VoIP devices are managed through e911 procedures.
Emergency 911 calls over standard phone lines are handled by the phone carrier for those phone lines.
Details of our e911 coverage can be found here.
Yes. With MyOffice PBX, you can order new toll-free numbers or transfer existing toll-free numbers.
Yes, it is possible to use your current fax machine by adding an analog telephone adapter. However, it is not recommended due to possible quality issues. If a standard fax machine is required for your particular business, we suggest that you use a standard phone line.
MyOffice PBX supports other Grandstream and Polycom IP deskphones as well as a range of softphones that can be used on PCs and smartphones. In general, any IP phone, softphone or application that support SIP protocol may be used, however we cannot guarantee they will work with MyOffice PBX.
In case of an internet/power outage at your business locations, you will lose VoIP phone connectivity to the MyOffice PBX servers.
However, unlike a traditional PBX, the service is hosted in the cloud. By setting up fail over actions for Auto Attendants, and groups you can make sure that calls will be delivered. You also have the options to setup Find-Me/Follow-Me or Call Forwarding for each user extension.
For assistance on setting up fail-over options contact us.
By dialing 933 from an extension you can verify your default caller id information. This information can also be verified in the Administration Portal by selecting a phone number in the Emergency 911 section of the Addresses menu.
...how much can I save?
Save big with when you pay only for the lines you need.
Why pay for idle phones? Paying by line lets you share a small pool of phone lines with a large number of devices or users. Best of all, if your call volume changes, you can instantly add or remove lines as needed. For most businesses, this results in huge savings! Use our Savings Calculator below to see just how much you can save.
Want to see just how much you can save?
Try Our Savings Calculator
Your Satisfaction Is Our Priority!
If you are unsatisfied with your IP Communications service for any reason, in the first 30 days after signing up , you can cancel and we will give you a full refund, minus any usage fees. All we ask is that you call customer support to obtain a cancellation form and return it before the 30-day period has expired.
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*E911 service operates differently than traditional 911. See Emergency Calling - 911 for important details and restrictions. All rates listed are per minute and in US Dollars. Rates are subject to change without notice. Rates & service applicable to calls made from SIP URIs. International calling may require service approval before activation. IPComms does not guarantee service quality for any service delivered via the public Internet. All outbound (long-distance) calling plans and Toll-Free inbound (800 origination) services exclude Alaska and the Yukon Territories. Unlimited calling and other services for all IPComms plans are based on normal business use by a single typical business. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, the average length of call, calling patterns, minutes used and other factors. All services are subject to our Reasonable Use Policy and Terms of Service. All prices exclude applicable taxes and fees.