I can't place outbound calls.

Issue: The SIP ID and password aren’t correct.
Resolution: Check the SIP ID and password on the phone.

Issue: There are NAT issues on the firewall or in the Asterisk configuration file.
Resolution: Your personal firewall on your network might have NAT (network address translation) enabled, or it might be blocking the ports that need to be open for VoIP to communicate to the outside world. There are two types of traffic that need to be forwarded: SIP signaling and RTP media. The default port for UDP based SIP signaling is port 5060. The RTP media traffic (the actual audio stream) uses a range of 10000-20000.

Issue: The SIP line isn’t registered.
Resolution: Verify your SIP account registration information in your provisioning letter sent in by IPComms upon sign-up. Ensure it is the same in your device's SIP account settings.

Your Satisfaction Is Our Priority!

If you are unsatisfied with your IP Communications service for any reason, in the first 30 days after signing up , you can cancel and we will give you a full refund, minus any usage fees. All we ask is that you call customer support to obtain a cancellation form and return it before the 30-day period has expired.

*E911 service operates differently than traditional 911. See Emergency Calling - 911 for important details and restrictions. All rates listed are per minute and in US Dollars. Rates are subject to change without notice. Rates & service applicable to calls made from SIP URIs. International calling may require service approval before activation. IPComms does not guarantee service quality for any service delivered via the public Internet. All outbound (long-distance) calling plans and Toll-Free inbound (800 origination) services exclude Alaska and the Yukon Territories. Unlimited calling and other services for all IPComms plans are based on normal business use by a single typical business. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, the average length of call, calling patterns, minutes used and other factors. All services are subject to our Reasonable Use Policy and Terms of Service. All prices exclude applicable taxes and fees.