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Forward to another extension or to any phone number (Announced & Blind Transfer).
Forward to another extension or to any phone number (Announced & Blind Transfer).
Please remember that 911 lines are reserved for emergency calls only. Here are some reasons you might call 911:
A monthly fee of $2.00 applies for most all business and call center service types that require 911 service activation. The 911 cost recovery fee is charged per 911/e911 registered location/phone number on your account. IPComms is required to provide 911 service by the Federal Government and this is an IPComms imposed fee to recover costs associated with providing this capability.
The $2.00 monthly fee will be added to every account that requires 911 service activation. Including the following:
If you have any questions regarding e911, please contact us at +1.678.460.1475
Emergency information is not automatically associated with your physical address; this is something that you must manually keep updated in our system. Therefore, if you move your analog telephone adapter (ATA), you must update your account or 911 emergency operators will receive the wrong information when you call.
To update your emergency information, log into your IPComms account and make the necessary changes to your address.
Please note that 911 service may not be available depending on where you travel to, or it might not be be able to receive your 911 information automatically.
In order to provide 911 service, we need to know exactly where you are located:
VoIP is totally dependent on your broadband connectivity. Therefore, if the power goes out, the equipment that supplies your broadband internet connection stops working. This also means that your VoIP phone service will not be functional, including your ability to dial 911.
Here are some things you can do to make sure you have access to 911 when you need it:
Dialing 911 for a non-emergency reason, such as attempting to test your 911, may be a punishable offence in some places. Check with your local and state law enforcement officials for regional guidelines in your area.
PSAP stands for Public Safety Answering Point. When a 911 call is placed it is routed to an operater who either automatically receives the caller's location and callback info, or requests it from the person who called. Then, they alert the appropriate emergency response team (fire, police, or ambulance) and stay on the line until help arrives. PSAPs are controlled at the city or county level.
To reach 911 services from your VoIP phone:
Your account includes E911 service. E911, or enhanced 911, is a location technology system that assists emergency workers in determining the caller’s location. Be aware that not all PSAPs are able to accept enhanced 911 information (E911). If this is the case for your PSAP, only some of your information will be passed along to the emergency operator. You may have to tell the operator your location or call back number.
E911, or enhanced 911, is a location technology system that assists emergency workers in determining the caller’s location. However, not all PSAPs are able to accept enhanced 911 information (E911). If this is the case for your PSAP, only some of your information will be passed along to the emergency operator. You may have to tell the operator your location or call back number.
Yes. IPComms provides service to virtually any location worldwide.
However, U.S. export and embargo regulations restricts IPComms from providing service to users in certain countries. Please refer to the US State Department website for details.
If you are unsatisfied with your IP Communications service for any reason, in the first 30 days after signing up , you can cancel and we will give you a full refund, minus any usage fees. All we ask is that you call customer support to obtain a cancellation form and return it before the 30-day period has expired.
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*E911 service operates differently than traditional 911. See Emergency Calling - 911 for important details and restrictions. All rates listed are per minute and in US Dollars. Rates are subject to change without notice. Rates & service applicable to calls made from SIP URIs. International calling may require service approval before activation. IPComms does not guarantee service quality for any service delivered via the public Internet. All outbound (long-distance) calling plans and Toll-Free inbound (800 origination) services exclude Alaska and the Yukon Territories. Unlimited calling and other services for all IPComms plans are based on normal business use by a single typical business. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, the average length of call, calling patterns, minutes used and other factors. All services are subject to our Reasonable Use Policy and Terms of Service. All prices exclude applicable taxes and fees.