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Share a small pool of phone lines with a large number of users.
Forward to another extension or to any phone number.
Ring groups/Hunt Groups allow calls to be delivered to a group of employees that share a similar office function.
Phones can register from any/multiple georgraphic locations that is IP accessible.
Incoming calls can follow users (i.e. ring desk phone, then try a cell phone...).
Deliver calls to different locations based on the caller id received or other call information.
Upload custom music or sales message via any wav or mp3 file.
Allows users to create a list of phone numbers to block or forward directly to voicemail.
Manage your contacts. Import contacts from Outlook CSV files.
Do not disturb sends calls directly to voicemail.
Forward to another extension or to any phone number (Announced & Blind Transfer).
Caller is able to place an existing call call on hold while answering a second call.
Access voicemail from anywhere via phone, web or as an email attachment.
Keep your existing phone number. Transfer your existing number to IPComms.
Easy-to-remember sequence of letters or numbers, free for the caller.
Toll-free (800, 877, 888) numbers let your customers call you at no cost.
Make free local and long-distance outbound phone calls throughout the United States & Canada*.
A voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist.
Call conferencing allows groups of people to participate in single phone call simultaneously from their own phone.
Provides the ability to receive incoming faxes as email.
Dial-by-name allows an incoming caller to to find extension numbers on the system by searching for an employee name.
Allows workers to work from any desk, rather than having specific desk assignments.
Create call routing rules based on time-of-day or day-of-week. Direct after hours calls to announcements or third shift staff cell phones.
Put a call on hold at one phone and continue from any other phone.
Incoming calls can be routed based on the destination number, Caller ID, and other factors.
Get script consultation, voice talent, licensed music and studio production.
Personalize your system with custom messages, directions, music and greetings.
Let customers in other countries dial a local number to reach your business.
Low cost, quality driven international calling rates for your business.
Eavesdropping gives privileged users the ability to listen-in (eaves drop) on a call and the option to barge in on the call.
Record inbound and outbound calls. Listen to past call recordings at any time. Helps with quality assurance and compliance monitoring.
Place inbound calls on hold and in line (queued). When agents become available, queued calls are forwarded to their phone.
Call monitoring enables admins to view which extensions are currently on an active call (i.e. View Active Extensions).
Create a recording and create a list of phone numbers or groups to call. The system automatically calls the list and plays the recording.
Agents can provide a direct phone number to a customer allowing them close sales and resolve support tickets more quickly.
View, analyze and evaluate the productivity and performance of your call center and agents.
If you are unsatisfied with your IP Communications service for any reason, in the first 30 days after signing up , you can cancel and we will give you a full refund, minus any usage fees. All we ask is that you call customer support to obtain a cancellation form and return it before the 30-day period has expired.
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*E911 service operates differently than traditional 911. See Emergency Calling - 911 for important details and restrictions. All rates listed are per minute and in US Dollars. Rates are subject to change without notice. Rates & service applicable to calls made from SIP URIs. International calling may require service approval before activation. IPComms does not guarantee service quality for any service delivered via the public Internet. All outbound (long-distance) calling plans and Toll-Free inbound (800 origination) services exclude Alaska and the Yukon Territories. Unlimited calling and other services for all IPComms plans are based on normal business use by a single typical business. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, the average length of call, calling patterns, minutes used and other factors. All services are subject to our Reasonable Use Policy and Terms of Service. All prices exclude applicable taxes and fees.