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The most efficient way to get the assistance you need is to submit a ticket so that we can route your request to the people who have the answers you are looking for. Just choose the department and fill in the corresponding form completely. You will receive an email with your ticket ID shortly thereafter.
We appreciate your patience as we work as quickly as possible to resolve any issue you may have.
Please use the resources below to see if your question can be quickly answered. For a quicker response to your support ticket please be sure to include as much information about your request as possible (dates, times, frequency, recent changes etc...). The more information the better.
More of a visual learner? View our how-to videos.
If you already have an account, please have your account number available before creating your ticket.
If you are unsatisfied with your IP Communications service for any reason, in the first 30 days after signing up , you can cancel and we will give you a full refund, minus any usage fees. All we ask is that you call customer support to obtain a cancellation form and return it before the 30-day period has expired.
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*E911 service operates differently than traditional 911. See Emergency Calling - 911 for important details and restrictions. All rates listed are per minute and in US Dollars. Rates are subject to change without notice. Rates & service applicable to calls made from SIP URIs. International calling may require service approval before activation. IPComms does not guarantee service quality for any service delivered via the public Internet. All outbound (long-distance) calling plans and Toll-Free inbound (800 origination) services exclude Alaska and the Yukon Territories. Unlimited calling and other services for all IPComms plans are based on normal business use by a single typical business. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, the average length of call, calling patterns, minutes used and other factors. All services are subject to our Reasonable Use Policy and Terms of Service. All prices exclude applicable taxes and fees.