Healthcare practices face unique communication challenges: HIPAA security requirements, after-hours patient calls, multi-location coordination, and the need for reliable fax. IPComms delivers secure, professional phone service built with medical offices in mind.
Our infrastructure supports TLS/SRTP encryption for voice traffic, T.38 digital fax, and the reliability that healthcare providers depend on -- all with $0 per channel fees, no contracts, and rates starting at $0.009/min.
From solo practitioners to multi-location clinics, we help healthcare providers communicate securely and professionally with patients.
All voice traffic can be encrypted with TLS for signaling and SRTP for media, supporting the technical safeguards required by HIPAA. Protect patient information during every phone call with industry-standard encryption protocols.
Set up an auto-attendant that routes patients efficiently: "Press 1 for Appointments, 2 for Prescriptions, 3 for the Nurse Line, 4 for Billing." Reduce hold times and ensure patients reach the right department on the first try.
Healthcare still runs on fax -- referrals, prescriptions, insurance forms, and lab results. IPComms supports T.38 fax over IP so you can send and receive faxes digitally while maintaining the workflows that insurance companies and pharmacies require.
Patient voicemails are delivered as audio attachments to your email inbox. Providers can review messages between appointments, triage urgent requests, and respond faster without needing to dial in to a voicemail system.
Configure time-based rules so urgent calls are forwarded to the on-call provider after hours, while non-urgent calls receive a custom greeting and go to voicemail. Different rules for weekdays, weekends, and holidays.
Connect multiple practice locations under one phone system. Patients call a single main number and are routed to the correct office. Internal transfers between locations work seamlessly, and each location can keep its own local number.
Every feature designed to help your practice run more efficiently.
Play custom on-hold messages with office hours, appointment reminders, or health tips while patients wait. Reduce perceived wait times and communicate important information to callers.
During high-volume periods, queue patients with position announcements and estimated wait times rather than sending them to a busy signal. Distribute calls evenly across front desk staff.
Give each doctor, nurse, or department their own extension with individual voicemail. Patients and referring physicians can reach the right person directly without going through the front desk.
Providers on rounds or working remotely can have calls forwarded to their mobile phone. Calls display the practice caller ID, keeping personal numbers private while staying reachable for patient calls.
No hidden fees, no bundles, no contracts. A typical medical office with moderate call volume spends $50-150/month.
Real scenarios where IPComms helps medical offices communicate better with patients.
A family medicine practice with 3 providers uses IPComms SIP trunking with their existing phone system. Auto-attendant routes patients to scheduling, the nurse line, or prescription refills. After hours, urgent calls forward to the on-call doctor.
A two-location dental group connects both offices with a single SIP trunk. Patients call one number and the auto-attendant routes them to the correct location. Each hygienist and dentist has their own extension for referral calls.
A counseling practice with therapists working from home offices uses encrypted SIP trunking so each therapist takes patient calls on their softphone. Calls show the practice number, keeping personal numbers private.
An urgent care center handles high call volumes with ring groups that distribute calls across front desk staff. On-hold messaging announces current wait times and accepted insurance plans. Fax integration handles lab orders and referrals.
Common questions from healthcare providers evaluating IPComms.
See how IPComms serves businesses across different sectors.
Get secure, professional phone service designed for healthcare. Encrypted voice, digital fax, after-hours routing, and no contracts. Most practices are up and running within 24 hours.