Call Queuing places your incoming callers in an ordered line “or queue” until the next available agent or employee can assist them.
Professionally Manage Your Incoming Calls
If you've ever called a company and heard, "your call will be answered in the order it was received”, that’s queuing. Queuing places your incoming callers in an ordered line while your agents finish with previous calls. The queued calls are ultimately transferred to the next available agent in the order they arrived in queue. This allows for better organization and greater efficiency.
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