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Answers to common questions regarding IPComms products and services.

Answers to questions regarding moving existing phone numbers to IPComms.

Common questions regarding Asterisk PBX and IPComms SIP Trunks.

VoIP 911 Service may operate differently than traditional phone service 911.  Read more about possible VoIP 911 differences.

Common questions regarding IPComms technical support.

Asterisk PBX FAQs.  (Trixbox, PBX-in-a-Flash, Freeswitch, AsteriskNow, etc...)

Learn how to secure your PBX from hackers and telecom fraud.

Answers to common questions regarding A-Z VoIP Termination.

Answers to questions about our Cloud Based (Hosted) PBX Phone System. 

Answers to questions regarding billing, invoicing, payments and more.

FAQs - International Long Distance

Answers to common questions regarding A-Z VoIP Termination.

Many telecommunications companies outside the United States now impose additional fees to complete telephone calls to wireless devices, including mobile phones, pagers, personal computers and personal digital assistants. These additional fees also apply to ranges of telephone numbers for special services as designated by the foreign telephone administration (e.g., Premium Rated Services); such special services may or may not be wireless. In order to recover these additional fees, IPComms adds a mobile termination charge to all calls completed to wireless devices and special services in the affected countries. The charge amount varies by country and applies to all calls that are placed to a wireless device or special service. The customer will see only one per-minute price on their bill for a call where this charge applies. This single per-minute price is a combination of our international dialing rate and the mobile termination charge. This information may change from time-to-time. Be sure to check the codes and rates periodically for current information.

If a customer calls an overseas landline number and the call is forwarded to a mobile number where the additional change applies, then the customer will be billed the mobile terminating rate. "Dialed Digits" are the prefix numbers in the dialed number that identify the call as one to a mobile number or to a specialized service. (Exceptions: Mexico requires a "1" to be included after the country code (52) in the dialing sequence to reach a mobile device; Thailand requires an "8" after the country code "66").

International Long Distance services allow you to make international calls through IPComms SIP Trunks to many international destinations from your SIP device. For more information, including rate and coverage information, visit our A-Z Termination Web page.

International Long Distance (A-Z Termination) feature must be activated on your account in order to make international calls to countries other than the USA & Canada.  To activate A-Z Termination, contact customer service.  For more information including rate and coverage information, visit our A-Z Termination Web Page

You can have International Long Distance (A-Z Termination) added upon request. Minimum payment history, credit check and terms of service requirements apply. Contact Customer Service at (800) 588-2350. For more information, visit our A-Z Termination Web page.

To place a call to a destination outside of the US that uses 10-digit dialing, simply dial the 10-digit phone number of the person you wish to call as you would when making a domestic call.

List of countries that can be dialed using 10 Digit North American Dialing and do not require international dialing prefix (011)

10 Digit North American Dialing

American Samoa
Anguilla
Antigua
Bahamas
Barbados
Barbuda
Bermuda
Canada
Cayman Islands
Dominica
Dominican Republic
East Timor
Grenada
Guam
Jamaica
Montserrat
Northern Mariana Islands
Puerto Rico
St. Kitts and Nevis
St. Lucia
St. Maarten
St. Vincent and the Grenadines
Trinidad and Tobago
Turks and Caicos Islands
Virgin Islands, British
Virgin Islands, U.S.

To place a call to a destination outside of the US that can't be dialed direct using 10-digit dialing, you must start with 011. Next, you must use the country code, and then the number you wish to reach.

For example, if you would like to call a number in France, dial 011, the country code 33, the phone number and then press the Call button. Contact Customer Service at (800) 588-2350 for more information or visit our A-Z Termination Web page.

International dialing per-minute rates vary by country.  Current International Termination Rates can be viewed by visiting our  A-Z Termination Web page.  

For more inforamtion  contact Customer Service at (800) 588-2350.

No, you won't be charged long distance or international fees if  someone calls your local phone number from outside the U.S. (normal toll free rates apply).

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