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Answers to common questions regarding IPComms products and services.

Answers to questions regarding moving existing phone numbers to IPComms.

Common questions regarding Asterisk PBX and IPComms SIP Trunks.

VoIP 911 Service may operate differently than traditional phone service 911.  Read more about possible VoIP 911 differences.

Common questions regarding IPComms technical support.

Asterisk PBX FAQs.  (Trixbox, PBX-in-a-Flash, Freeswitch, AsteriskNow, etc...)

Learn how to secure your PBX from hackers and telecom fraud.

Answers to common questions regarding A-Z VoIP Termination.

Answers to questions about our Cloud Based (Hosted) PBX Phone System. 

Answers to questions regarding billing, invoicing, payments and more.

FAQs - General Questions

Answers to common questions regarding IPComms products and services.

Yes. IPComms provides service to virtually any location worldwide.

However, U.S. export and embargo regulations restricts IPComms from providing service to users in certain countries.  Please refer to the US State Department website for details.

No. Your phone numbers you order or transfer to IPComms will be listed with Directory Services, or in the White or Yellow Pages. 

However, there are online services that will allow you to list your business yourself.  

Here are a few:

  • Register your number for free online with List Yourself! (http://vip1.411listyourself.com). They advertise this as a "free listing service for the unlisted," which is another of way of saying it's simply a way to publish your business number independent of your carrier. Click on their link "Click Here to be Listed!" and fill out the form. After submitting your information, List Yourself! validates your information, then forwards it to directory assistance for all major carriers.
     
  • Add a free business phone number listing to Fast411.com (http://www.fast411.com/). Fast411.com advertises that its database contains 25 million local businesses and over 205 million residential listings covering all U.S. cities and towns nationwide. Your free business listing will be accessible via the Internet and mobile phones.
     
  • Add a free business phone number listing to yellowpages.com (http://listings.yellowpages.com/). For a fee, you can upgrade your listing to include a video profile, premium placement, an enhanced search program, and a website.

A SIP URI is an address, (similar in format to - but not an email address), used to contact other SIP users on other SIP networks. The standard format for a SIP URI is: 

USER@ADDRESS 

For example: 

This email address is being protected from spambots. You need JavaScript enabled to view it.

Tags: SIP, URI

Session Initiation Protocol (SIP) is a text-based signaling protocol that establishes Internet Protocol network sessions at the application layer. 

New service and service additions (adding ports, features, numbers, etc...) are usually activated within minutes.  In some situations, some services or features may not be immediately available, and activation times vary.

Transferring a phone number to IP Communications generally takes 2 to 4 weeks. This time depends mostly on the accuracy of the information you provide, and the process time of the carrier releasing the phone number.

A Cloud-based phone system (or internet phone system) is a phone service that is delivered through the internet via a broadband connection. 

Some standard features of a Cloud-based phone system include: the ability to deliver calls over the internet, route inbound calls directly to employees within a company, voicemail and call recording, call waiting and remote extensions. For more information on a cloud based PBX phone system visit myofficepbx

All you need is a high-speed internet connection, and an IP Phone. Soft Phones (a software program that functions as a telephone) may be used in conjunction with a computer.

If your credit card fails payment, you need to update your credit card information for your  account. Login to your online order portal to edit your payment information.

You can ensure a payment has been received by going to the Payment History which contains a Payment line item for each invoice. Payments are normally posted 5-7 days after the invoice is available online. Late payments are subject to late fees and potential suspension.

How to forward your calls if your inbound numbers are on 2way.ipcomms.net / 64.154.41.158. Log into AMI (www.myipcomms.net). 2wayPortal
On the main screen toward the bottom, please click View DID Routing. Click login on the next screen. Click DID / NUMBER on the left menu. Click Manage DID Routing. Click the phone number you are wanting to forward. SIP Destinations Update the destination with the forward information. VoIP has to be a valid SIP address. PSTN (US48, Canada, and Toll-Free termination) will be charged at your current per minute rate. PSTN Forwarding Setup
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