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Answers to common questions regarding IPComms products and services.

Answers to questions regarding moving existing phone numbers to IPComms.

Common questions regarding Asterisk PBX and IPComms SIP Trunks.

VoIP 911 Service may operate differently than traditional phone service 911.  Read more about possible VoIP 911 differences.

Common questions regarding IPComms technical support.

Asterisk PBX FAQs.  (Trixbox, PBX-in-a-Flash, Freeswitch, AsteriskNow, etc...)

Learn how to secure your PBX from hackers and telecom fraud.

Answers to common questions regarding A-Z VoIP Termination.

Answers to questions about our Cloud Based (Hosted) PBX Phone System. 

Answers to questions regarding billing, invoicing, payments and more.

FAQs - Billing

Answers to questions regarding billing, invoicing, payments and more.

IPComms accepts most major credit cards and paypal for most services.

IPComms offers convenient online billing. For most recurring services our billing cycle begins on the first of each month. While our pay as you go services have no billing cycle and simply require a positive credit balance to continue using the service.

Your credit card is charged automatically on a monthly basis, based on this billing cycle. Your bill includes your next month’s subscription charge and any applicable charges from the previous month (including long-distance, international calling and directory assistance).

Yes.  If you are unsatisfied with your IP Communications service for any reason, in the first 30 days after signing up , you can cancel and we will give you a full refund for any surcharges incurred within the first 30 days of service. Our 30-day money back guarantee does not apply to usage charges such as long distance or toll free minutes.

All we ask is that you call customer support to obtain a cancellation form and return it before the 30-day period has expired.

 

If your automatic monthly credit card payment cannot be processed for any reason you take the risk of having your service interrupted, suspended or closed.

To avoid any interruption of service or late fees please make sure your credit card information is accurate and that funds are available. To update your credit card, simply login to the online portal and edit your payment information.

IPComms will make multiple attempts to charge any credit card that fails payment. If after repeated attempts a payment cannot be collected, your account is subject to a late fee of up to 1.5% (exact amount depends on your billing address).

To avoid late fees it is important to make sure that all of your credit card information (including expiration date) is accurate. Just login to your online account and update your credit card information.

You can contact customer service at 1-678-460-1475, toll free at 1-800-588-2350 or by email here.

The auto-refill feature is the best way to keep your pay-as-you-go account balance positive and avoid interruption of service.

If you use this feature, we will automatically charge your credit card on file when your PSTN (Prepaid) account balance falls to a certain level. We will charge your credit card whatever amount is necessary to return your balance to a level you choose. In order to use Auto-Refill, you will need a valid credit card on file in your account.

If we cannot process your auto-refill due to a credit card processing issue, we will send an email to the email address we have on file for billing contact. This is the only notification you will receive.

It is important to keep in mind that when your Prepaid balance falls to $0.00, you will not use your service.

Credit cards often stop working - expiration, change of address, etc. Please be sure to select a minimum threshold for your Auto-Refill amount that takes this into consideration to avoid temporary service interruption due to simple credit card issues.

 

Auto-refill is available with most pay-as-you-go prepaid services.  

In order to use Auto-Refill, you will need a valid credit card on file in your account.

  1. Locate Auto-Refill by navigating to main menu and selecting Auto-Refill.

  2. Under "Activate Auto-Refill, select "Yes"

  3. In the dropdown menu next to "When I have", choose the amount that will trigger the Auto-Refill function (the THRESHOLD amount).

  4. In the dropdown menu next to "Auto Recharge" choose the amount that you want to add to your current available credit balance(the RECHARGE amount).

  5. Select your payment method "Credit Card or Paypal" and click "Continue".


For example, you can it up so that when your credit balance drops equal to or below $10.00, we will automatically charge your credit card an additional $50.  Once this is performed, a receipt via email of the transaction will be sent to the email address you have listed on your account.

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SIMPLEDID PACKAGE
2 Lines & 1 USA DID for only:

$9.99/month*
Plus taxes & fees
 

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