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General Questions

Answers to common questions regarding IPComms products and services.

I do not live in the USA, can I order service from IPComms?

Yes. IPComms provides service to virtually any location worldwide.

However, U.S. export and embargo regulations restricts IPComms from providing service to users in certain countries.  Please refer to the US State Department website for details.

Do unlimited calling plans include Alaska and Hawaii?

Hawaii, yes.

Alaska, no. 

Will my phone number be listed in the 411 directory or the Whitepages?

No. Your phone numbers you order or transfer to IPComms will be listed with Directory Services, or in the White or Yellow Pages. 

However, there are online services that will allow you to list your business yourself.  

Here are a few:

  • Register your number for free online with List Yourself! (http://vip1.411listyourself.com). They advertise this as a "free listing service for the unlisted," which is another of way of saying it's simply a way to publish your business number independent of your carrier. Click on their link "Click Here to be Listed!" and fill out the form. After submitting your information, List Yourself! validates your information, then forwards it to directory assistance for all major carriers.
     
  • Add a free business phone number listing to Fast411.com (http://www.fast411.com/). Fast411.com advertises that its database contains 25 million local businesses and over 205 million residential listings covering all U.S. cities and towns nationwide. Your free business listing will be accessible via the Internet and mobile phones.
     
  • Add a free business phone number listing to yellowpages.com (http://listings.yellowpages.com/). For a fee, you can upgrade your listing to include a video profile, premium placement, an enhanced search program, and a website.
What is a SIP URI?

A SIP URI is an address, (similar in format to - but not an email address), used to contact other SIP users on other SIP networks. The standard format for a SIP URI is: 

USER@ADDRESS 

For example: 

This email address is being protected from spambots. You need JavaScript enabled to view it.

What is SIP?

Session Initiation Protocol (SIP) is a text-based signaling protocol that establishes Internet Protocol network sessions at the application layer. 

How long does IPComms take to activate service?

New service and service additions (adding ports, features, numbers, etc...) are usually activated within minutes.  In some situations, some services or features may not be immediately available, and activation times vary.

Transferring a phone number to IP Communications generally takes 2 to 4 weeks. This time depends mostly on the accuracy of the information you provide, and the process time of the carrier releasing the phone number.

What’s a cloud-based (Hosted) PBX phone system?

A Cloud-based phone system (or internet phone system) is a phone service that is delivered through the internet via a broadband connection. 

Some standard features of a Cloud-based phone system include: the ability to deliver calls over the internet, route inbound calls directly to employees within a company, voicemail and call recording, call waiting and remote extensions. For more information on a cloud based PBX phone system visit myofficepbx

What are the minimum system requirements?

All you need is a high-speed internet connection, and an IP Phone. Soft Phones (a software program that functions as a telephone) may be used in conjunction with a computer.

What should I do if my credit card is declined?

If your credit card fails payment, you need to update your credit card information for your  account. Login to your online order portal to edit your payment information.

You can ensure a payment has been received by going to the Payment History which contains a Payment line item for each invoice. Payments are normally posted 5-7 days after the invoice is available online. Late payments are subject to late fees and potential suspension.